In case of an emergency, companies and organisations can use FACT24 to automatically alarm task forces, summon conference calls, start Info-Hotlines or distribute information (Video/Audio/Text) via internet to provide all persons who are engaged in the actual crisis on the same level of information. A high level of availability is one of the most important features of a service like that. The FACT24 service for crisis management has, over the last four years, reached an availability of 99,9997 percent and thus surpassed the availability of 99,98 percent guaranteed by the manufacturer. With an overall operating time of more than 35.000 hours in the time from February 2007 to January 2011, the systems of FACT24 were non-functional for just 6 minutes due to an unique event in October 2007. FACT24 AG is the only service provider in this field that guarantees a certain level of availability to its customers. Since February 2007, the customers can remotely review the operating time and downtime periods of the system via internet and thus analyse, if the service provides the guaranteed level of availability. [www.f24.com]